FAQ
Questions, answered plainly
Everything below is either how Plugtech actually works, or a clear pointer to ask us. Nothing here commits us to terms we have not agreed with you.
Buying
Prices move with the market, so we quote them directly rather than publish a figure that goes out of date. Send us the exact model and storage on WhatsApp and we will reply with the current price.
Stock changes daily, so message us with the model you want and we will confirm it is on the shelf before you travel.
The catalogue covers the iPhone XR through to the current generation, including the Plus, Pro, Pro Max, e, Air and Duo models in each family.
Yes. iPad, Mac, Apple Watch, AirPods and accessories are all handled on enquiry. Tell us the exact model you are after.
Lipa Mdogo Mdogo
You choose a device, you contact us, and we go through the payment options that apply to that device and to your situation. Payment options and eligibility vary by device and customer. Contact Plugtech for current details.
Deposits, repayment periods and rates depend on the device and on your situation, so we go through them with you directly. Ask us about the specific device you want and we will explain what is available.
Upgrades
Yes, that is one of the main things we do. Send us your current model, its storage and its condition, and tell us the model you want. We will come back to you with what the move looks like.
Not automatically. A device has to be seen and tested before anyone can give you a real figure, so the upgrade form starts a conversation rather than issuing a quote.
Send it through whatever the condition. Excellent, good, fair and damaged devices are all worth asking about, and we will tell you honestly what is possible.
Repairs and servicing
Common ones are screens, batteries, charging faults, cameras, speakers, microphones and software problems. Not every fault on every model can be fixed, so tell us what happened and we will assess your device.
It depends on the fault and on parts. We will give you a firm timeframe once we have looked at the device.
Bring it in or send photos. Damaged device assessment is part of what we do, and we would rather tell you early if something is not worth repairing.
Visiting and contact
New Al-Noor Exhibition, 3rd Floor D4, at the Accra Road and Taveta Road junction in Nairobi.
WhatsApp on +254 745 721940. You can also use the contact form on this site or email Plugtechkenya@gmail.com.